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Please forward this error screen to 69. Every organization has its own predefined quality policies, and it is the responsibility of the project manager...

Please forward this error screen to 69. Every organization has its own predefined quality policies, and it is the responsibility of the project manager to translate these processes into project activities. This includes the processes and activities of the quality assurance pdf download organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. It implements the quality management system through policy and procedures with continuous process improvement activities conducted throughout, as appropriate.


Quality planning is about deciding what quality means for this particular project and its deliverables. This information makes up the quality plan, which is part of the project plan. Planning for quality is no different from planning for any other task. It aims to produce a description of what the quality requirements are and how they are going to be achieved.

As well as providing a definition of quality the quality plan also acts as a communication tool to engage key stakeholders in the quality management process. Most of the tools and techniques described here are based on statistical analysis and are most appropriate where the project deliverables are products that can be measured in some way. For example, if parts are being produced on a production line then it will be straightforward to measure dimensions, tolerances, failure rates, etc. The ISO approach to quality management emphasizes: customer satisfaction, prevention over inspection, continuous improvement, management responsibility and the cost of quality.

Quality assurance is part of the executing process and is concerned with making sure that the quality objectives are met. It is focused on process improvement. This process also provides an umbrella for continuous process improvement, which is an iterative means for improving the quality of all processes so as to reduce waste and eliminate activities that do not add value.

Quality control involves monitoring specific project results to determine whether they comply with the relevant quality standards and identifying ways to eliminate the cause of unsatisfactory results. In other words, it attempts to answer the questions: Is the project meeting its quality requirements? If not, how can this be addressed?

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