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This article does not cite any sources. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and...

This article does not cite any sources. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. The SDP is described in the book Service Design, itil service strategy book pdf of the five books that comprises the core of ITIL.


The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. In the ITIL model, a ‘Service’ is defined as, “A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.

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